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Show all
Create Custom Events Without Linking to an Object
Feature Status:
Live
16 Sep 2026
Read more
Personalize your Customer Agent for every Customer using Segments
Feature Status:
Live
16 Sep 2026
Read more
Manage reports and dashboards programmatically with the new Reporting API
Feature Status:
In beta
16 Sep 2026
Read more
Support selection for breeze on the workflow canvas
Feature Status:
Live
8 Sep 2026
Read more
Customer Agent now generates knowledge from your ticket history
Feature Status:
In beta
2 Sep 2026
Read more
Customizable Title Card on CRM Records
Feature Status:
In beta
2 Sep 2026
Read more
Source usage report in Customer Agent now includes a source type filter
Feature Status:
Live
26 Aug 2026
Read more
Customer Agent Batch Testing
Feature Status:
In beta
26 Aug 2026
Read more
New Customer Agent Coaching Opportunity: Action Gap
Feature Status:
In beta
26 Aug 2026
Read more
Customer Agent can now qualify anonymous visitors without email capture
Feature Status:
In beta
26 Aug 2026
Read more
Customer Agent provides contextual Deployment Recommendations
Feature Status:
Live
25 Aug 2026
Read more
Access Requests for Users & Teams
Feature Status:
In beta
25 Aug 2026
Read more
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