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Custom Event, Batch and Reporting Limits Improvements

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  • Feature Status: Live
  • Release Impact: Low

“On a call” indicator & Team and sticky filters in Availability Management

Feature Status: Live

Impact Level: Low

8 Aug 2025

Allowed 2FA Methods

Feature Status: In beta

Impact Level: Low

8 Aug 2025

Automation Overview - AI-Powered Recommendations

Feature Status: In beta

Impact Level: Low

8 Aug 2025

Use Custom Drag-and-Drop Email Templates in Remix

Feature Status: In beta

Impact Level: Low

8 Aug 2025

Introducing a New Testing Experience for Customer Agent

Feature Status: In beta

Impact Level: Medium

8 Aug 2025

Summarize CTA data with AI

Feature Status: Live

Impact Level: Low

7 Aug 2025

Auto-suggested tokens for workflow text fields

Feature Status: In beta

Impact Level: Medium

7 Aug 2025

Associate Social Accounts to Brands (Business Units)

Feature Status: In beta

Impact Level: Medium

7 Aug 2025

Customize your Support Team display in the Customer Portal

Feature Status: Live

Impact Level: Medium

7 Aug 2025

Custom Report Builder Quick Access to Report Settings

Feature Status: In beta

Impact Level: Low

7 Aug 2025

Instagram Direct Messaging in Social Inbox

Feature Status: In beta

Impact Level: Medium

7 Aug 2025

Custom Event, Batch and Reporting Limits Improvements

Feature Status: Live

Impact Level: Low

6 Aug 2025