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Workforce Management in Help Desk

Feature Status: In beta

4 Aug 2026

Campaign API: Cloning and Asset Type Endpoints

Feature Status: In beta

4 Aug 2026

Conversation Recap Public Read API

Feature Status: In beta

4 Aug 2026

Connected Apps: Redesigned App Overview & App Owner Management

Feature Status: Live

4 Aug 2026

Meetings calendar in the main navigation

Feature Status: In beta

22 Jul 2026

Column-Level Filtering

Feature Status: In beta

22 Jul 2026

Column Freezing for pivot tables

Feature Status: In beta

22 Jul 2026

Cross-object Filtering on CRM Index Pages

Feature Status: In beta

22 Jul 2026

Owner Property Limit Increased to 250

Feature Status: Live

22 Jul 2026

Inline Association Tables

Feature Status: Live

22 Jul 2026

Customer Agent Insights and Coaching in Help Desk

Feature Status: Live

22 Jul 2026

Conditional Property Logic When Editing Records on iOS

Feature Status: Live

21 Jul 2026