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Show all

Test your Customer Agent on email

Feature Status: Live

Impact Level: Medium

16 Dec 2025

Custom Views on Reports List and Dashboards List

Feature Status: In beta

Impact Level: Low

16 Dec 2025

Toll Free Numbers (U.S.)

Feature Status: In beta

Impact Level: Low

16 Dec 2025

Refine Suggestions for DeDupe

Feature Status: In beta

Impact Level: Low

16 Dec 2025

Fully Customizable Index Page Quick Filters

Feature Status: Live

Impact Level: Low

9 Dec 2025

Conversation Starters in Custom Assistants

Feature Status: Live

Impact Level: Low

9 Dec 2025

Bulk Reject for DeDupe

Feature Status: In beta

Impact Level: Low

9 Dec 2025

Block and unblock in help desk

Feature Status: In beta

Impact Level: Low

9 Dec 2025

Support Multiple Main Teams for Full Functionality

Feature Status: In development

Impact Level: High

9 Dec 2025

Customer Agent can now view and edit contact properties directly in your CRM!

Feature Status: In beta

Impact Level: Low

14 Oct 2025

Custom Assistants can now read HubSpot CRM data

Feature Status: Live

Impact Level: Low

14 Oct 2025

Improved Channel Assignment & Human Handoff Experience

Feature Status: In beta

Impact Level: Medium

9 Oct 2025